Customer comments

"Good product, value for money would recommend williamfudge "

"Hi thanks very much for the superb service and super fast delivery Will recommend and certainly use again. AOsborne "

"supafast dlv, great price, very helpfull, a pleasure to do business with :-) Mat"

"Very pleased with fast delivery and Excellent service, Thank you very much. PSteel "

"Good communications, quality item,would use seller again,highly recommended 10* Emma M"

"Huge savings, excellent service, highly recommend A+++ Kay "

Payment Method

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TERMS AND CONDITIONS Inc PRIVACY & COOKIES POLICY - THESE GOVERN ALL DIVISIONS OF ROOFINGSUPPLIESDIRECT.COM


ACCEPTANCE
By placing and confirming an order with us or any member of our group you accept our Terms & Conditions, this does not affect your consumer rights.

PAYMENT
Goods are to be paid for with order and payment cleared before order can be processed.
 
DELIVERIES
Deliveries are subject to a charge, please check for current rate, and are to fixed addresses in mainland GB only. Goods can only be left at the designated address. All deliveries must be signed for, unless written permission to leave without signature has been previously given to, and accept by, us.

Please note that carriers will not normally take goods longer than 4 metres and wider than 1 metre, and require good access. (If a double decker bus sized vehicle can get to you this will make it easier for delivery) larger items may require specialised transport. We reserve the right to cancel an order if access is deemed too restricted by the carrier. Although we aim for the carrier to deliver within 14 working days, carriers are increasingly unable to guarantee this on all occasions; we reserve the right to deliver within 28 days. Any delivery date given, including for  'Special Delivery' and/or non standard delivery, is advisory only and not guaranteed. A daytime contact number is required at all times.

Please provide full delivery address including postcode, contact name and telephone numbers and details of any site restrictions which may affect delivery, we reserve the right not to deliver.

Do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings as necessary. Any claim for SHORTAGES or DAMAGE of the goods must be notified to the Seller in writing by email within 48 hours of the date of delivery of any consignment in which it is said a shortage or damage has occurred. Any dates or times given are guidelines only and we cannot be held responsible for any losses financial or otherwise if the delivery dates are not kept.

ORDERING / MINIMUM QUANTITIES / CUT TO SIZE
When ordering please clearly state Product Code, Description and Quantity, ensuring minimum order quantity is adhered to, we reserve the right to decline orders under our minima, as stated per product. You may be offered the option to increase the order to our minima or cancel (see CANCELLED ORDERS).

All cut to size orders are subject to plus or minus 10% variance in size, also 'Rounding Up' of unit price may sometimes be applicable but will be clearly shown in basket price,  please be aware of this when ordering.
 
SUPPLY ONLY
We are a supply only company and it assumed that by placing an order with any member of our group you have satisfied yourself that the product / item is correct for your needs or project. We are not responsible for incorrect orders.
 
PRICES
Any previously agreed customer discount would be refunded after delivery. Prices are correct at time of setting, and we reserve the right to change / amend prices or decline orders without notice .Our price promise offer is that if exact item and quantity is available on a UK website at a lower price we will match that price, applies to goods only. Excludes delivery, auction site such as ebay, private sales, special offers or discounts. Proof of lower price for exact product, quantity, and delivery must be submitted at time of purchase.
 
CANCELLED ORDERS / REFUNDS / AMENDMENTS
We reserve the right to charge up to £50.00 plus VAT for any orders cancelled or amended after 24 hours of being placed (excluding weekends and public holidays) to cover administration, repacking and/or delivery costs. Cancellation after 48 hours may incur a fee equal to any cost charged to us plus £50 plus VAT to cover administration. We cannot accept amendments to, or provide refunds for, special orders or cut to size orders.
 
COLLECTION
Unless otherwise stated all goods are delivery only.
 
NOTIFICATION OF CLAIMS
The seller shall be entitled to reject any claim for DEFECTIVE goods unless such a claim is notified in writing by email to the Seller within 48 hours of delivery, or, if the alleged defect is not immediately apparent, within such longer period as the seller may reasonably allow in the circumstances.

Upon collection of goods, the Seller shall be entitled to credit only those goods which are deemed resalable.

The Seller shall be entitled to reject any claim for SHORTAGES or DAMAGE of the goods unless such claim is notified to the Seller in writing by email within 48 hours of the date of delivery of any consignment in which it is said a shortage has occurred.

Claims for refund where buyer has purchased goods from another source to make up SHORTAGE or DAMAGE will only be considered if previously agreed in writing by The Seller and original receipts for said goods produced when requested.

The Seller will notify the Buyer within 48 hours of any rejections or discrepancies.
 
PHOTOGRAPHS / ILLUSTRATIONS / INFORMATION / COPYRIGHT
All Trademarks, product names, third party marks and logos, whether registered or unregistered, are the property of their respective owners. All photographs, logos and / or images are for illustration purposes only, unless otherwise stated. The rights of the owners are respected and they are used to illustrate products available for sale. Where a name is used and that product is unavailable an equivalent may be offered.

We try to ensure that all information displayed is correct and accurate. It is displayed for informational purposes only. We do not guarantee its accuracy and we do not accept the responsibility for any errors, inaccuracies, and omissions or for any loss, which might result directly, or indirectly from reliance on the content it contains. We reserve the right to correct or update content at any time without prior notification.

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.


RETURNS POLICY
If you wish to cancel your order we require notification in writing within 7 days from the delivery of goods.

Buyers are responsible for all costs/charges involved in returning the goods, this may be different and possibly significantly higher than delivery costs, and we advise you to insure the goods.
 
Goods must be returned in the same condition as delivered, if possible with original packaging/protection.
 
They must be clearly marked with the following information:
To:RoofingSuppliesDirect
From: YOUR NAME & CONTACT DETAILS
Our Order Number: ( eg QF/.... or RSD/.....)

Notification of expected return date, carrier to be used and their reference number must be emailed to us before delivery is attempted.

Any cuts, drill holes, shortfall in quantities, part used goods or opened/used boxed sets will invalidate this policy.

Refunds may be made by cheque on satisfactory acceptance of returned goods.

We cannot accept returns, or provide refunds for, special orders, cut to size or cut to order, all Polycarbonate sheet are cut to order.
 
DISCOUNTS
Where a Discount or Special Offer is given this is on the strict understanding that it may be withdrawn at any time without notice.

Discounts and or Special Offers are discretionary and may be time limited, have restrictions or not applicable in certain geographical areas or legislations, in the event of which we cannot be held liable for any losses, monetary or otherwise, that may occur.
 
HOW WE WORK
We are an Internet based company and all orders, instructions or any form of communication must be by email, we do not operate a telephone service.

This is for our mutual protection and to avoid any possible misunderstandings.
 
FORCE MAJEURE
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
 
LAW
All contracts made between the Company and the Purchaser shall be governed by English Law and settled by arbitration or in a Court of Law, in either case this will take place in Bristol unless directed elsewhere by an English Court of Law.

 
PRIVACY POLICY
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

 
We may collect

 
Use of your data
Your data may be used to contact you in relation to any enquiries about purchases or services.
If you have consented to allow us to email or text you for marketing purposes, we may contact you regarding Special Offers, events, and arrivals of new products, which we think you will find of interest.  We may also send you a seasonal greeting such as a Christmas card.
We do not share your data with any third party without your explicit consent other than our suppliers for items ordered and to arrange delivery of your order. By placing an order with us via our website you accept that you have given us your explicit consent for details to be shared on a ‘one-off’ per order placed basis.
 
Data Storage
Your contact information is stored within our customer database. Access to this is controlled by secure data storage technologies and strictly limited to Roofing Supplies Direct employees and contracted staff.
If you email us with your personal details, we transcribe your information into our client database which is stored electronically and in paper records in a secure manual filing system.
We will continue to hold this information and process it until you withdraw your consent or it is no longer appropriate. If you believe the information we hold is incorrect, please contact us and ask for it to be amended or deleted.
 
Banking Transactions
Your bank account details are used purely to process payments or receipts of monies for sales and purchases from this website.   These details are not retained and are deleted from our bank account, our email systems and/or any other method with which you have used to share this information.  
 
Data Security
We are committed to keeping your personal data secure and have implemented security procedures to prevent unauthorised access. We will not sell your data to any other company or third party. However, we may provide it to a third party for a specific purpose (see ‘Use of Your Data’ above) and with your specific consent.
 
Website Cookies
This site uses cookies which are small text files placed on your device. These track how you use the website, record whether you have seen particular messages and help provide a better user experience. Cookies allow the site to remember your likes and preferences.
Our use of cookies helps us identify which pages are most popular, and we use this information to improve our website and better tailor it for our customers. This information is only used for analysis purposes.
Cookies help to improve your website visit but should you object to them, they can be disabled in your browser. Please follow the links below for more details on disabling cookies in the most popular browsers:
Google Chrome:  https://support.google.com/chrome/answer/95647?hl=en
Safari:  http://help.apple.com/safari/mac/8.0/#/sfri11471
Internet Explorer:  http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies
Firefox:  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
 

How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

 
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
 
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
 
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice, in compliance with Law.

 
Contact
​Should you wish to contact us in relation to your privacy, please email us at
admin@roofingsuppliesdirect.com
 
COOKIES POLICY
This website is operated by Roofing Supplies Direct. Like most websites, these sites (www.roofingsuppliesdirect.com and www.roofingsuppliesdirect.co.uk) use cookies. This explains more about cookies and how we use them. By using this website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
 
What are cookies?
Cookies are a small text file that is stored in your web browser that allows Roofing Supplies Direct or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Roofing Supplies Direct websites.
 
Cookies might be used for the following purposes:
- To enable certain functions
- To provide analytics
- To store your preferences

Roofing Supplies Direct uses both session cookies and persistent cookies.
A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.
A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
 
How do third parties use cookies on the Roofing Supplies Direct Website?
We use Google Analytics to analyse the use of our website. Their privacy policy can be found at:  http://www.google.com/policies/privacy/.
This generates statistical and other details about the pages visited on our website. This information is used to create reports about how our website is used, to better understand what visitors enjoy on it.
Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Roofing Supplies Direct Websites and other websites that you've visited.
 
What are your cookies options?
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.
Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
 
Where can I find more information about cookies?
You can learn more about cookies by visiting the following third party websites:
- About.com Browser Guide
- All About Cookies.org


Last Update 25/05/2018